Workshop description:

As designers and design strategists shift their focus to larger scale projects in what is increasingly becoming a networked, big data-driven world, design thinking methods alone are increasingly inadequate to deal with this newfound level of complexity. Designers are no longer tackling disciplinary or multidisciplinary challenges, but entirely transdisciplinary propositions.

Considering the scale of these new problem spaces, systems thinking methods, and their ability to break down the complexity of a system into understandable and manageable pieces, are underrated but invaluable scoping and sensemaking tools.

 

What topics will be covered?

During this workshop, we will review the scale at which established design methods are relevant, from foundational, artifact, and feature level all the way to service, system and universal level, and how our newly adopted systems thinking methods like service ecosystem mapping, customer journey atlases, causal loop diagrams, etc. change the way design strategists facilitate problem solving at scale.

We will also examine how these methods work alongside more traditional design thinking methods, and we will discuss tactical approaches derived from zooming in and zooming out the problem space. This means looking at it holistically, and widening the systems boundary by expanding it to include those other factors that may not be so apparent but have an influence on it, and are connected to it.

Well also review Ackoffs four orientations to planning for solving systems level problems, as well as frameworks for reasoning and thinking that lend themselves to non-linear synthesis for strategic problem solving.

 

Who is the ideal audience for the workshop?

The material is best suited for intermediate to senior researchers & designers, product managers, and business leadership looking to add systems thinking to their method toolbox. The workshop assumes some prior exposure to visual design thinking and a basic understanding of classic service design methods, though neither of those is a prerequisite.

Companies previously in attendance

Designers and leaders from the following companies have attended either the full-day, half-day or the in-house version of this workshop.

  • Amazon
  • Netflix
  • NN/g
  • Google
  • McKinsey & Co.
  • Capital One
  • Quicken Loans
  • Continental
  • Itau Unibanco
  • ANZ Banking Group
  • Plangrid
  • GovTech
  • HP
  • Thompson Reuters
  • Comcast
  • Expedia
  • State Farm
  • Swisscom
  • Sears
  • CommBank
  • APG Financial Services
  • NSW Gov't
  • Singapore Gov't
  • Flight Centre
  • SAP
  • Fjord
  • Home Depot
  • Pinterest
  • Maya BCG
  • UWA
  • Mobimeo
  • Handrail
  • Macquarie Group
  • Xperienz
  • Miami Dade County
  • University of Sydney
  • and many many more...

 

Contact info

To book this or any other talk or workshop led by Cornelius, you can reach him via email at cornelius AT crnls.io

What people say about the workshop...

"The best (according to feedback from participants) workshop #ixdasyd and #euxsyd has run since we started workshops in 2012."

IxDA Sydney

"Can't commend this highly enough! Best workshop I've ever taken, and now it's the full-day version!"

Jeff Onken (Fjord)

"Shout-out to @Corneliux for his awesome workshop on Mapping Service Ecosystems that inspired this tweet thread!"

Tiffany Taylor (Netflix)

"Great fun mapping ecosystems in a workshop by @Corneliux - an approach to understand services and interdependencies BEFORE being trapped in a specific proposition or user journey."

Johannes Schleith (Thompson Reuters)

"Today's #EuroIA18 #conference #workshop with @Corneliux onMapping Service #Ecosystems was cool. Got some new ideas for my daily work. Thanks!"

Wolfram Nagel (TeamViewer)

"A couple of inspirational days at #euroia18 - particularly the planning session with IA pioneer @Morville and the mapping service ecosystems session with @Corneliux"

Anna Mulvaney (Nationwide)

"Good memories from @uxlx! Thanks @Corneliux for the great and very provocative workshop!"

Renata Tonezzi (Itau Unibanco)

"Amazing workshop on mapping ecosystems by @Corneliux at #uxaustralia #UXA18 Thank you."

Kevin Chan (Independent)

Upcoming dates

RIGA, LATVIA

September 28, 2019 (half day)
Practical Systems Thinking for Designers
presented by EuroIA
Tickets

Instructor Bio: Cornelius Rachieru

Cornelius Rachieru is the Founder and Managing Director of Canadian strategic UX consultancy Ampli2de Inc., where he explores his fascination with the politics of design while leading service and system-scale enterprise experience design projects. Over the past 20 years, he has managed a number of large UX teams as UX practice leader at Deloitte Canada and Shaw Communications, and has consulted in a wide range of industries, from technology to financial services, healthcare, enterprise risk management, autonomous transportation, intellectual property and law.

Cornelius is also the Founder, Co-chair and Creative Director of the popular CanUX conference, Canada's largest and longest running annual UX event. A self proclaimed night owl (he is originally from Transylvania), he loves red eye flights and is a nomad at heart.

Press photo (JPG, 234KB)